Customer Experience
(CX) Services
Exceptional Experiences. Real Business Impact.
We help businesses deliver outstanding customer experiences through people, technology and proven processes — building stronger relationships and long-term loyalty.
Is providing top notch customer experience to your clients "breaking the bank?"
Wondering how to provide quality customer experience to your growing client base in a cost-effective way?
Looking to integrate Voice, Chat and E-Mail response into your offering?
Worried about the high cost of covering 18-24 hours/day, 5-7 days a week?
Omnichannel Support
Voice, email, chat, social media and more — we meet your customers wherever they are.
Experienced Teams
Skilled, highly dedicated agents who act as an extension of your brand.
Scalable Solutions
Flexible programs that adapt to your needs, seasonality and growth.
Measurable Results
Higher customer satisfaction, stronger loyalty and business impact.
What Sets ABC Apart from Other
CX Services Providers?
1
The very best rates and flexible pricing that runs the range from fully dedicated agents to shared agent priced per subscriber, per call or per device.
2
A strong service attitude, familiarity with customer experience portals and the provisioning of 12/5 to 24/7 customer experience and help desk channels via phone, text, email and live chat.
3
Excellent, secure Staffing infrastructure and a flexible staffing model that can adjust to expected peaks, seasonable changes and program growth.
4
Bilingual agents Spanish/English and Portuguese/English, all fully-trained with extremely low attrition, plus the capability to offer services in other languages like French and German.
Minimize the Cost and Hassles of Running Your Own
CX Operation
Since 1996, ABC Marketing Group offers low-priced, innovative customer experience solutions to help businesses serve their customer market. Besides Customer care applications, ABC has launched hundreds of successful campaigns for Help Desk, Technical Support, Surveys, Appointment-setting, Outbound Sales and Lead Gen in numerous verticals.
TOGETHER WE CREATE BETTER EXPERIENCES
Ready to Elevate Your
Customer Experience?
Helping
People
Grow