Technical Assistance Services
Resolve issues. Build confidence. Create opportunity.
Give your customers clear, dependable technical help—and explore a premium support offering that can create a new revenue stream.
Technical help your customers can understand.
Support a growing customer base without building every capability in-house. ABC Marketing Group brings together skilled people, established processes, and multiple support channels.
Need cost-effective support as your customer base grows?
Want to connect voice, chat, and email in one offering?
Looking for extended coverage without the operational burden?
Your business funds technical assistance for its customers.
Customers pay for an additional support service under your brand.
Choose either model, or combine them to suit your offering.
SUPPORT THROUGH THE CHANNELS YOUR CUSTOMERS USE
phone
Click to Call
Live Chat
A clear first step toward resolution.
Tiered assistance for electronics, hardware, software, and other technology products.
01
Understand the issue
Collect customer information and carefully assess the problem.
02
Follow proven processes
Use established troubleshooting steps to address common issues.
03
Work with senior expertise
Tier 1 agents work under a senior technician, who may be part of your own team.
Technology-minded agents combine ongoing learning with explanations customers can follow.
Your brand. A ready-to-launch premium service.
Our turnkey, white-label PTS solution brings together contact center resources, software, technology, and operational expertise. You market the program to your customers; ABC supports the delivery.
Build a premium support offering
- Consumer & small-business programs
- Support across connected devices
- An opportunity for recurring revenue
Standard and premium services can work together within your customer support strategy.
More value in every support relationship.
Customer experience &
revenue potential
Differentiate your offering with premium technical help for consumers and small businesses. Strengthen brand loyalty while creating an additional paid service.
Connected-device
assistance
Live-agent support available 24/7, with remote assistance for PCs, smartphones, home networks, and connected-home technology.
PC tune-ups • Malware removal • Network setup • IoT support
Protection & backup
options
Bring additional services into a single subscription, including device protection, internet security, and online backup.
Mobile security • Parental controls • Encrypted backup • Recovery options
Program scope and included services are defined around your offering.
Expand your support. Reduce the operational burden.
Since 1996, ABC Marketing Group has helped businesses serve their customers with innovative support solutions.
Our campaign experience includes customer care, help desk, surveys, appointment setting, sales, and lead generation across multiple industries.
Ready to build a better support experience?
Let’s shape the right standard or premium service for your customers.